We aim to deliver a restorative, customer-focused service that meets our tenants’ needs. This means that we will work ‘with’ you to resolve any queries or issues you have rather than doing things ‘for’ you. We will try to understand your perspective and to be fair in how we deal with you. If you need some help initially we will work with you until you feel more confident to do things for yourself. If there is anything you think we can do better please let us know! We welcome all comments so that we can keep improving.
- The Neighbourhood Team
- The Rents Team
- The Customer Advisor Team
- RYP and Community Engagement Team
- Tenant Engagement Team
Neighbourhood Housing Manager
Stacey AnastasiNeighbourhood Housing ManagerStacey is responsible for overseeing the provision of the neighbourhood service including the Lettings & Allocations Team, Progress Coach Team, Neighbourhoods Team and our new homes Housing Development Co-ordinator service, including all tenancy management, anti-social behaviour and new homes across our communities.
Stacey Anastasi
Neighbourhood Housing Manager
Stacey is responsible for overseeing the provision of the neighbourhood service including the Lettings & Allocations Team, Progress Coach Team, Neighbourhoods Team and our new homes Housing Development Co-ordinator service, including all tenancy management, anti-social behaviour and new homes across our communities.
Neighbourhood Officers
Neighbourhood Officers are responsible for all aspects of tenancy management including changes to tenancies and anti-social behaviour.
Megan Cooper
Neighbourhood Officer
Meg covers the following areas: Caerphilly, Ely, Caerau, Splott, Cathays, Fairwater, Pentrebane.
megan.cooper@cadwyn.co.uk 0797 021 6565
Tenants are welcome to text and/ or WhatsApp Meg if they are unable to call.
Emma Lovering
Neighbourhood Officer
Emma covers the following areas: Grangetown, Heath, Whitchurch, Llanishen, Llanderyn & Rumney. To contact Emma please email emma.lovering@cadwyn.co.uk or call 07730417796 / 02920 434 463
Helena Preece
Neighbourhood Officer
Helena covers Roath area. To contact Helena please email neighbourhoodteam@cadwyn.co.uk
Or you can contact Helena through Cadwyn's main phone number 029 2049 8898 (option 5)
Aled Hughes
Aled covers Cyncoed, Penylan, Adamsdown, Canton, Plasnewydd, Gabalfa & Llandaff/ Llandaff North. To contact Aled, please email neighbourhoodteam@cadwyn.co.uk
Or you can call Aled through Cadwyn's main phone number 029 2049 8898 (option 5)
New Tenants Coach
Mel Morgan
New Tenants Coach
If you are a new Cadwyn tenant, Mel will contact you soon after you move into your new home to offer you support. Mel can help you with things such as completing a financial assessment resulting in you working together to find ways of making your money work better for you. Mel also offers coaching to help you make changes in your life to make your dreams and aspirations a reality.
Lettings Officer
Rowjee Kaur
Lettings Officer
Rowjee is responsible for managing our empty properties. She works closely with our property and maintenance services team to make sure our homes meet the Cadwyn standard before they are handed over to new tenants from the Cardiff Council and Caerphilly Borough Council General Housing, Immediate, and Homeless waiting lists.
Rowjee also offers assistance to new tenants who are moving into our homes and vacating them.
Neighbourhood Administrative Assistant
Paul Fleming
Neighbourhood Administrative Assistant
Paul acts as the first point of contact for the Neighbourhood Team. He can be contacted to discuss any issues you have including, anti-social behaviour, requests for information regarding your tenancy, any support you might need and any other general enquiries.
Paul's working hours are Monday – Friday, 9:30 -15:00.
paul.fleming@cadwyn.co.uk 02920494898 option 5
Communities Resilience Manager
AJ Rutkowska
AJ is responsible for overseeing the customer services team and the Income Team. She line-manages the Rents officers and the Rents’ admin assistant, customer service team and the Financial Inclusion Coach.
Rent Management Officers
The Rents team are responsible for minimising rent arrears, guiding tenants through the changes to their benefits with the aim of reducing the impact the reforms will have on their income. This includes the bedroom tax and Universal Credit and helping tenants deal with any money difficulties that tenants face.
Rebecca Ryall
Rebecca will be responsible for Caerau & Riverside.
rebecca.ryall@cadwyn.co.uk 029 2043 4427
Victoria Ashford
Victoria is responsible for Butetown, Canton, Fairwater, Gabalfa, Grangetown, Llanederyn, Llanishen, Rumney Riverside.
victoria.ashford@cadwyn.co.uk 029 2043 4438
Rents Assistant
Paul Fiteni
Paul provides administrative support to the team and deals with low level arrears.
paul.fiteni@cadwyn.co.uk 029 2043 4465
Financial Inclusion Coaches
Rhydian Bowen
Janice Thomas, Paula McCarthy, Jackie James and Jayne Davies
The Customer Advisors are responsible for dealing with covering our reception and all queries that Cadwyn receive as well as carrying out other administrative tasks such as taking rent payments.
We support our members to undertake work placements and training opportunities as well as providing one to one coaching and advice to give you the skills, experience and confidence needed to achieve your goals.
Employment and Training Advisor
Employment and Training Assistant
Tenants are at the heart of everything we do at Cadwyn and Nazia’s role is about proactively involving tenants in the planning, delivery, and improvement of services within the organisation.
Tenant Engagement Lead
Nazia Azad-Warren
Tenant Engagement Lead
Nazia is our Tenant Engagement Lead.
There are a number of opportunities for tenants to shape the way Cadwyn delivers its services and it’s Nazia’s job to ensure that these opportunities are relevant, easy to access and that they make a positive difference for our tenants.
For more information on tenant engagement at Cadwyn please contact Nazia on
